Your questions for the verification service and download

There are several things that you need to have correctly configured on your browser in order to carry out this procedure:

1. Have JavaScript activated

In order to sign and send the application, your browser must have Javascript activated.

The process for activating JavaScript may vary depending on the browser you use. Check the help option if you are unsure.

For example:

To activate Javascript using Mozilla Firefox

• On the menu bar click “Tools” and then “Options…” If the menu bar is deactivated, click on the “Firefox” tab and select “Options” and then “Options”
• Select the “Content” tab
• Click the “Activate JavaScript” box
• Click on “OK”

To activate Javascript using Internet Explorer

• On the menu bar, click “Tools” and then “Internet Options”
• Select the “Security” tab
• Click the “Custom level ” button
• Go to the “Automation” options
• Activate the “Enable” box in “Active scripting”
• Click on “OK”

To activate Javascript using Google Chrome

• On the menu bar, click on the spanner icon
• Select the “Configuration” option
• At the bottom, select “Show advanced options…”
• In the “Privacy” section, select “Content configuration”
• In the “JavaScript” section, activate the “Permit all sites to run JavaScript (recommended)” box
• Click on “OK”

2. Do not use TLS 1.1 or TLS 1.2 secure transport protocol

Our procedures are not currently prepared to function with TLS 1.1/1.2 secure transport protocols.

If you are using the latest versions of Internet Explorer, you must deactivate these protocols. Follow these instructions to do so.

• On the menu bar, click “Tools” and then “Internet Options”
• Select the “Advanced Options” tab
• Go to the “Security” options
• Deactivate the “Use TLS 1.1” and “Use TLS 1.2” boxes
• Click on “OK”

3. Have a Virtual Java Machine installed

Step optimized for Java 7.x

In order to perform the request procedure, you must have the virtual Java machine installed on your browser if the service requires a digital signature.

To check the virtual Java machine you have installed and, if necessary, to upgrade it to a usable version, go to the following website:

http://www.java.com/en/download/installed.jsp

On this page, click the “Verify Java version” button to find out which version you currently have and, where relevant, whether it is possible to upgrade this to the latest stable version compatible with this service. To be able to make requests requiring a digital signature, you could have to install a compatible version, available at:

http://www.java.com/

We recommend you leave only one Java version and uninstall those that are not used in order to avoid possible incompatibility problems.

You can check the Virtual Java machine requirements at the link 'Check that your computer meets the requirements necessary to carry out the procedure' associated with each process.

When you enter the Security Code Verification must remember that the first three characters of the code are "SD".

Depending on the font, can be mistaken for the letters "i" capitalized with "ele" tiny and the number "1" and also the "zero" with "or" capital. Example: SD:jJi7-B6jl-OZ03-7E1I

The letter of the NIF / NIE / Passport must be written in uppercase. You must enter the same document using the application

For more information see the User Manual for Verification and download the certificate with Secure Code Verification (PDF, 335 KB)

If you have any problem that you have not been able to resolve by following the instructions above, please visit the Contact page and submit the following information using one of the channels indicated:

• Personal details in order to track your application. Name, surname(s) and National Identification Card (DNI) number.
• Details on the time of the error. Date and time of the application.
• Type of user certificate that you are using, (for example electronic National Identification Card (DNI) or CERES of the Spanish Royal Mint) and its expiry date.
• The type of client certificate device used (installed on the browser, on an encryption card, on a USB-type external memory...)
• Type and version of browser you are using.
• Type of operating system and version you are using.
• Version of Java virtual machine installed on your computer.
• Results obtained with the link Check that your computer meets the requirements necessary to carry out the procedure.

If the procedure involves payment of a fee:

• Type of payment made (Direct debit or Credit Card Payment).
• Bank in which the charge is debited or credit card issuer.
• Error code displayed on screen, if applicable.

Please check that your computer has:

• The pop-up blocker disabled. This is necessary in order to download the application receipt and the certificate itself (more information).
• JavaScript activated. Necessary in order to make your application (more information).