The fields Autonomous Region, Province and Civil Register must be filled out in that order, selecting options from the list. While one is being completed, the next is loading the appropriate data. Occasionally, a field may take some time to load, in which case the message Please Wait will appear.

The Volume field must contain at least five figures. It may be necessary to complete with zeros on the left. If the Volume has other characters separated by a hyphen as well as the initial numbers, it will be necessary to fill in the 5 initial numbers with the final characters separated by as many underscores (_) as are necessary to complete 10 digits. For example:

  • 234must be entered as 00234
  • 486-T must be entered as 468____T (4 underscores)
  • 128-26C must be entered as 00128__26C (2 underscores)

The Page field can only have up to 3 figures, and they can be followed by 1 character. Examples of valid Pages: 23, 1b, 11b, 111b.

If an obligatory field is not completed, the corresponding notification message will appear and the field will need to be completed in order to continue.

There are several things that you need to have correctly configured on your browser in order to carry out this procedure:

1. Have JavaScript activated

In order to sign and send the application, your browser must have Javascript activated.

The process for activating JavaScript may vary depending on the browser you use. Check the help option if you are unsure.

For example:

To activate Javascript using Mozilla Firefox

  • On the menu bar click “Tools” and then “Options…” If the menu bar is deactivated, click on the “Firefox” tab and select “Options” and then “Options”
  • Select the “Content” tab
  • Click the “Activate JavaScript” box
  • Click on “OK”

Cómo activar JavaScript en el navegador Firefox

To activate Javascript using Internet Explorer

  • On the menu bar, click “Tools” and then “Internet Options”
  • Select the “Security” tab
  • Click the “Custom level ” button
  • Go to the “Automation” options
  • Activate the “Enable” box in “Active scripting”
  • Click on “OK”

How to activate JavaScript on the browser Explorer

To activate Javascript using Google Chrome

  • On the menu bar, click on the spanner icon
  • Select the “Configuration” option
  • At the bottom, select “Show advanced options…”
  • In the “Privacy” section, select “Content configuration”
  • In the “JavaScript” section, activate the “Permit all sites to run JavaScript (recommended)” box
  • Click on “OK”

Cómo activar JavaScript en el navegador Chrome

2. Disable the pop-up blocker

In order to view the documents associated with this procedure (submissions receipt and the actual certificate requested), you must disable your browser's pop-up blocker.

Check the help option if you are unsure.

For example:

To disable the blocker on Mozilla Firefox 3.6

  • On the menu bar click “Tools” and then “Options…”
  • Select the “Content” tab
  • Switch off the “Block pop-ups” box
  • Click on “OK”

Do not block pop-up windows with browser Firefox

To disable the blocker on Internet Explorer 8

  • On the menu bar, click “Tools” and then “Internet options
  • Select the “Privacy” tab
  • Switch off the “Turn on pop-up blocker” box
  • Click on “OK”

Do not block pop-up windows with browser Explorer

If you also have a Google, Yahoo or other similar service toolbar on your browser, you will need to check that this toolbar does not block pop-ups either.

For example:

Do not block pop-up windows with the toolbar

3. Do not use TLS 1.1 or TLS 1.2 secure transport protocol

Our procedures are not currently prepared to function with TLS 1.1/1.2 secure transport protocols.

If you are using the latest versions of Internet Explorer, you must deactivate these protocols. Follow these instructions to do so.

  • On the menu bar, click “Tools” and then “Internet Options”
  • Select the “Advanced Options” tab
  • Go to the “Security” options
  • Deactivate the “Use TLS 1.1” and “Use TLS 1.2” boxes
  • Click on “OK”

4. Have a Virtual Java Machine installed

In order to perform the request procedure, you must have the virtual Java machine installed on your browser if the service requires a digital signature.

To check the virtual Java machine you have installed and, if necessary, to upgrade it to a usable version, go to the following website:

http://www.java.com/en/download/installed.jsp

On this page, click the “Verify Java version” button to find out which version you currently have and, where relevant, whether it is possible to upgrade this to the latest stable version compatible with this service. To be able to make requests requiring a digital signature, you could have to install a compatible version, available at:

http://www.java.com/

We recommend you leave only one Java version and uninstall those that are not used in order to avoid possible incompatibility problems.

You can check the Virtual Java machine requirements at the link 'Check that your computer meets the requirements necessary to carry out the procedure' associated with each process.