Do I always have to write to the Andes Customer Care Centre (CAU ANDES) to register new users?
No, only for the initial registration of the hospital, with an Advanced Processor, or if there are no Advanced Processors left in the health centre. Otherwise, the Advanced Processors themselves may register new processors, both simple and advanced processors.
How do I request the registration of new advanced processors for my hospital if the former ones no longer work in the hospital?
Sending Annex I by completing and signing with the new advanced processors to be registered in the mail of the User Service Centre (CAU ANDES) that can be found in the application manual.
What is the difference between an Advanced Processor and a Simple Processor?
The Advanced Processor may register other processors from their hospital, simple processors cannot.
If I work in a hospital that wants to start using the application, how do I request that my health centre start using the application of electronic reporting of births to the civil registry (ANDES NACIMIENTOS [BIRTHS])?
You must contact the Customer Service Centre (CAU ANDES) through the mail that can be found in the application manual. You can download it on the procedure page, at the bottom left.
The completed and signed Annex I must be attached to the email.
