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Electronic Headquarters of the Ministry of Justice

Electronic Headquarters of the Ministry of Justice Access to the Ministry of Justice Portal
Friday, 22 March 2019 11:29 Update date Official time
Important: it may not correspond to the exact time.
Therefore, it is for information purposes only and under no circumstances certifies the time

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Your questions answered Application for Certificate of Sexual Offences

How do I fill out the Request certificate?

The following fields are mandatory:

  • Personal Details
    • Conformity box
    • Name
    • NIF or NIE
    • Date of birth
    • Country of nationality
    • Father’s given name (You must fill in this field as it appears on your ID)
    • Mother’s given name (You must fill in this field as it appears on your ID)
    • Country of birth
    • Province of birth
    • Place of birth
  • Contact Information
    • Mobile Phone Always include the country code (+34 Spain). For example: +34600606060.
    • Email
  • Purpose
    • Purpose for which the certificate will be used

For more information see the User Manual for the Application for Certificate of Sexual Offences (PDF. 891 KB)

Technical requirements to complete this process

Step optimized for the following configurations:

Windows

  • Windows 7 and Windows 10
    • Internet Explorer 9.x or higher
    • Mozilla Firefox 40.x or higher
    • Chrome 40 or higher

What means of authentication can be used in this procedure?

Some procedures require you to provide electronic identification (in the same way that you would also have to provide ID if you were carrying out the procedure in person).

To identify the Headquarters of the Ministry of Justice allows different mechanisms for this procedure.

Digital certificates / Cl@ve mail Certificate

Electronic public key certificates, not revoked, supported by @firma, the Platform for validation and electronic signature of the Ministry of Finance and Public Administration will be accepted.

You can obtain a digital certificate from different service providers certification.An example of provider is the Fabrica Nacional de Moneda y Timbre, which provides certificates through options and for options that need to go in person to a Registration Office, has a wide network of partner offices. You can get more information on this page of the Electronic Office of the Fabrica Nacional de Moneda y Timbre.

For a full list of certification service providers accepted by this platform go to document certification service providers @firma.

Electronic DNI / Cl@ve eDNI

You can identify yourself electronically using the electronic DNI.

To use an electronic DNI for authentication and signature purposes when processing certificate requests the citizen must have on their computer a browser, encrypted card reader and operating system which are supported and must also install an encryption module.

All information of interest and downloads needed to use the electronic DNI, can be found at this link: Electronic DNI (National Identification Card).

Cl@ve PIN

It is a system of identification and authentication, which allows access to services of Public Administration.

To use Cl@ve PIN need to register on the website of Cl@ve. To access the procedure you need to request a Cl @ ve PIN, you will receive on your mobile phone.

Cl@ve permanent

It is an authentication system designed for people who need frequent access to electronic services of the Administration. It is based on the use of a user code, your ID or NIE and a password that is set in the activation process and should only be known by the user.

To use Cl@ve permanent need to register on the website of Cl@ve.

Cl@ve EU citizens

Pan-European recognition of electronic identities, and in particular the acceptance of electronic ID cards and similar identifiers in eGovernment services of other European administrations.

What is Cl@ve?

Some procedures require you to provide electronic identification (in the same way that you would also have to provide ID if you were carrying out the procedure in person).

Cl@ve is managed by the Ministry of Finance and Public Administration system, designed to unify and simplify electronic access of citizens to public services. Its main objective is that citizens can relate to the administration by the most suitable mechanism according to the procedure you want to perform and in the simplest way possible, from the following: Electronic / certificate DNI-e, Cl@ve PIN, Cl@ve Permanent, Cl@ve for EU citizens. These mechanisms allow citizens to identify themselves when carrying out the process. For use, some mechanisms require registration in Cl@ve. More information on the official website of Cl@ve.

How to register in Cl@ve?

Only need register Cl@ve for Cl@ ve PIN and Cl@ve PERMANENT is not necessary if you use Digital certificates or DNIe.

There are different ways to register for Cl @ ve along with a wide network of offices where you can register in person or obtain an electronic certificate. We recommend locating the nearest office, which will avoid displacement and unnecessary delays. In any case, all information is available on the official page Key in How can I register.

What do I need to configure on my browser in order to carry out this procedure?

There are several things that you need to have correctly configured on your browser in order to carry out this procedure:

1. Have JavaScript activated

In order to sign and send the application, your browser must have Javascript activated.

The process for activating JavaScript may vary depending on the browser you use. Check the help option if you are unsure.

For example:

To activate Javascript using Mozilla Firefox

  • On the menu bar click “Tools” and then “Options…” If the menu bar is deactivated, click on the “Firefox” tab and select “Options” and then “Options
  • Select the “Content” tab
  • Click the “Activate JavaScript” box
  • Click on “OK

Cómo activar JavaScript en el navegador Firefox

To activate Javascript using Internet Explorer

  • On the menu bar, click “Tools” and then “Internet Options
  • Select the “Security” tab
  • Click the “Custom level button
  • Go to the “Automation” options
  • Activate the “Enable” box in “Active scripting
  • Click on “OK

How to activate JavaScript on the browser Explorer

To activate Javascript using Google Chrome

  • On the menu bar, click on the spanner icon
  • Select the “Configuration” option
  • At the bottom, select “Show advanced options…
  • In the “Privacy” section, select “Content configuration
  • In the “JavaScript” section, activate the “Permit all sites to run JavaScript (recommended)” box
  • Click on “OK

Cómo activar JavaScript en el navegador Chrome

2. Do not use TLS 1.1 or TLS 1.2 secure transport protocol

Our procedures are not currently prepared to function with TLS 1.1/1.2 secure transport protocols.

If you are using the latest versions of Internet Explorer, you must deactivate these protocols. Follow these instructions to do so.

  • On the menu bar, click “Tools” and then “Internet Options
  • Select the “Advanced Options” tab
  • Go to the “Security” options
  • Deactivate the “Use TLS 1.1” and “Use TLS 1.2” boxes
  • Click on “OK

3. Have a Virtual Java Machine installed

Step optimized for Java 7.x

In order to perform the request procedure, you must have the virtual Java machine installed on your browser if the service requires a digital signature.

To check the virtual Java machine you have installed and, if necessary, to upgrade it to a usable version, go to the following website:

http://www.java.com/en/download/installed.jsp

On this page, click the “Verify Java version” button to find out which version you currently have and, where relevant, whether it is possible to upgrade this to the latest stable version compatible with this service. To be able to make requests requiring a digital signature, you could have to install a compatible version, available at:

http://www.java.com/

We recommend you leave only one Java version and uninstall those that are not used in order to avoid possible incompatibility problems.

You can check the Virtual Java machine requirements at the link "Check that your computer meets the requirements necessary to carry out the procedure" associated with each process.

During the procedure, my browser prompts me for a master password. What should I type?

The Master Password is Mozilla Firefox's access password for increased security. If you have already configured it, Firefox will prompt you for it every time you make use of your electronic certificate.

To check whether you have already set up a master password:

  • On the menu bar, click on 'Tools' and select 'Options'
  • Select the 'Security' tab
  • Check whether the 'Set Master Password' box under the 'Passwords' section is ticked off.

You can set a master password if you have not done so before or change the one you have by clicking the 'Change Master Password' button in this menu.

If you cannot remember your master password, you will not be able to use the electronic certificate installed on your browser. You can use the 'Reset Master Password' option, which deletes the current master password and allows you to set a new one; however, this action deletes all stored electronic certificates. In this case, make sure you have a security copy of all your electronic certificates so you can reinstall them, or you will have to request them again.

If you do have security copies of your certificates and you wish to reset your master password, type the following text into your browser's address bar:

chrome://pippki/content/resetpassword.xul

Press 'enter' and you will be given the option to reset your master password. Remember: this action will delete all electronic certificates stored on your browser.

For more information, check the 'Certificate Manager for Mozilla Firefox' guide.

I am using the Firefox browser and it does not recognise my encryption card certificate. What should I do?

In order for Firefox to recognise an encryption card, you need to load the corresponding PKCS #11 module.

For example, for the CERES card in Windows, you need to select the PkcsV2GK.dll module, which is normally in WINDOWS/system32 or WINDOWS/system.

You should ask the card provider which module you need to install in the browser and where to locate it on your computer.

Once you have found the module, the procedure is (Example for Firefox 4):

  1. Go to Tools > Options > Advanced > Encryption
  2. Click on the Security devices button
  3. A window appears showing the security modules which are installed
  4. To install ours, click on the Load button
  5. Delete the text “New PKCS#11 module” and key in a reminder text (for example CERES PKCS#11)
  6. You must then indicate which file contains the module. To do this click on the Examine button and search for the file in the system explorer window (PkcsV2GK.dll if it is CERES, located in WINDOWS/system32 or WINDOWS/system)
  7. To finish, click the OK button a number of times to end the process
  8. Then close and restart Firefox.

What information do I need to provide if I contact the Ministry of Justice about a problem?

If you have any problem that you have not been able to resolve by following the instructions above, please visit the Contact page and submit the following information using one of the channels indicated:

  • Personal details in order to track your application. Name, surname(s) and National Identification Card (DNI) number.
  • Details on the time of the error. Date and time of the application.
  • Type of user certificate that you are using, (for example electronic National Identification Card (DNI) or CERES of the Spanish Royal Mint) and its expiry date.
  • The type of client certificate device used (installed on the browser, on an encryption card, on a USB-type external memory...)
  • Type and version of browser you are using. For example, Internet Explorer (version 6, 7, 8, etc.) or Mozilla Firefox (version 3.5, 3.6, etc.)
  • Type of operating system and version you are using. For example, Windows (XP, Vista, 7, etc.) or Linux (Ubuntu, Guadalinex, etc.).
  • Version of Java virtual machine installed on your computer (1.5.0.22, 1.6.0.24, etc.).
  • Results obtained with the Check that your computer meets the requirements necessary to carry out the procedure link

If the procedure involves payment of a fee:

  • Type of payment made(Direct debit or Credit Card Payment).
  • Bank in which the charge is debited or credit card issuer.
  • Error codedisplayed on screen, if applicable.

Please check that your computer has:

  • The pop-up blocker disabled. This is necessary in order to download the application receipt and the certificate itself (more information).
  • JavaScript activated. Necessary in order to make your application (more information).

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